FAQs

How long does it take to make a piece of jewellery? 

About 3-4 weeks, but we can possibly expedite in urgent cases.


Do you service overseas clients?

Overseas clients are welcome at The 5th C. We have had many happy clients from abroad. 


Can you reset existing stones?

Yes, we will help design your new setting and give new life to your existing stones.


Can you arrange insurance for jewellery?

Yes, we can set up the insurance for the jewellery you create with us.


Can you engrave or re-polish my jewellery?

Yes, this is a service that we can provide to our clients.


Do you provide warranty for your products?

We create our jewellery under the highest standards and thus offer warranty on all items from the date of purchase. If there are issues due to defects as a result of the manufacturing process, we will bear responsibility and repair the item at no cost to the client. This does not cover damages, breakage, kinks, and changes in appearance that are results of everyday wear and tear, mishandling, and improper use. Clients may return their jewellery to us for cleaning, free of charge.  

 

If you have any further questions, don't hesitate to fill the form below, our team will contact you within 48 hours.


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